Data deletion
How to request the deletion of your account and personal data on ChartFM.
Last updated: julho de 2026
1. Overview
You can request deletion of your account and the personal data associated with it at any time. Deletion is permanent and cannot be undone after confirmation.
For general information on how we handle your data, see our Privacy Policy.
2. Delete through the platform (recommended)
If you have access to your account, the fastest way to delete your data is directly in settings:
- Log in to ChartFM with the account you want to delete
- Go to Settings (gear icon in the menu or at /settings)
- Open the Account tab
- Scroll to the Delete account section and click Delete my account
- Confirm the deletion in the warning shown
After confirmation, your account and all data linked to it are removed from ChartFM immediately.
3. Request deletion by email
If you can't access your account or prefer to request deletion through another channel, send an email to contato@chartfm.com.br with the subject Data deletion and include:
- The email associated with your ChartFM account
- Your username (handle), if you know it
- Confirmation that you want to permanently delete the account and all linked data
For your security, we may request additional information to confirm you're the account holder before processing the deletion.
4. What gets deleted
When you delete your account, we permanently remove the following data:
- Registration data (name, email, and password)
- Profile, bio, avatar, and account preferences
- Charts created, likes, reposts, and comments
- Posts, replies, and interactions in communities
- Notifications and activity history linked to the account
Aggregated and anonymized data used only for general platform statistics may be kept, as long as it can't be used to identify you.
5. Processing time
Deletions made through the platform are processed immediately. Email requests are answered within 15 business days, as required by the LGPD.
6. Other rights
Besides deletion, you can request access, correction, or portability of your data. In the Account tab of settings, use the Download my data option to export a copy in JSON. For other requests, contact us by email at contato@chartfm.com.br.
7. Contact
Questions about data deletion or privacy: contato@chartfm.com.br